Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to ALCYRO Digital Agency ("Alcyro," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at alcyro.com and any services provided by Alcyro, including but not limited to web development, UI/UX design, digital marketing, e-commerce solutions, and AI automation services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Services Description

Alcyro provides professional digital services including:

• UI/UX Design: User interface design, user experience research, wireframing, prototyping, and design systems.
• Web Development: Custom website development, full-stack engineering, CMS integration, and responsive web applications.
• Digital Marketing & SEO: Search engine optimization, social media marketing, content strategy, and performance campaigns.
• Online Store & E-Commerce: Custom e-commerce storefronts, payment integration, inventory management, and checkout optimization.
• AI Automation: Custom AI chatbots, workflow automation, data analytics, CRM automation, and business process automation.

The specific scope, deliverables, and timeline for each project will be outlined in a separate project proposal or service agreement.

3. Client Obligations & Responsibilities

By engaging Alcyro's services, you agree to:

• Provide accurate, complete, and timely information, content, and assets necessary for project execution.
• Designate an authorized point of contact for project communication and decision-making.
• Review and provide feedback on deliverables within the agreed-upon timeframes.
• Ensure that all content, images, trademarks, and materials provided to Alcyro are owned by you or that you have proper authorization to use them.
• Refrain from engaging in any activity that may interfere with or disrupt Alcyro's services or infrastructure.

4. Payment Terms

• Payment schedules and amounts will be specified in the project proposal or service agreement.
• A non-refundable deposit (typically 30–50% of the total project cost) is required before work commences.
• Remaining payments are due upon completion of agreed milestones or upon final delivery, as outlined in the agreement.
• Late payments may incur a service charge of 2% per month on the outstanding balance.
• All fees are exclusive of applicable taxes unless otherwise stated.
• Alcyro reserves the right to suspend or halt work on any project with outstanding payments beyond 14 days of the due date.

5. Intellectual Property Rights

Upon receipt of full payment for the project:

• The client will own all custom-created final deliverables, including designs, code, and content specifically created for the project.
• Alcyro retains the right to use project materials in its portfolio, case studies, and marketing materials unless a written non-disclosure agreement is in place.
• Any pre-existing tools, frameworks, templates, libraries, or proprietary code used by Alcyro remain the intellectual property of Alcyro or their respective licensors.
• Third-party assets (stock images, fonts, plugins) are subject to their respective license terms.

6. Project Timeline & Deliverables

• Project timelines are estimates provided in good faith and may vary based on project complexity and client responsiveness.
• Delays caused by the client (including late feedback, delayed content delivery, or scope changes) may extend the timeline accordingly.
• Alcyro will communicate any anticipated delays promptly and work collaboratively to adjust expectations.
• Final deliverables will be provided in the formats specified in the project agreement.

7. Revisions Policy

• Each project phase includes a specified number of revision rounds as outlined in the project agreement (typically 2–3 rounds per phase).
• Additional revisions beyond the agreed scope will be billed at Alcyro's standard hourly rate.
• Revision requests must be consolidated and submitted in writing to avoid fragmented feedback cycles.
• Revisions do not include changes to the approved project scope, concept direction, or fundamental requirements. Such changes constitute scope changes and will be quoted separately.

8. Confidentiality

Both parties agree to treat all proprietary information, business strategies, technical data, and project materials exchanged during the engagement as confidential. Neither party shall disclose such information to third parties without prior written consent, except as required by law. This obligation of confidentiality survives the termination of any agreement between the parties for a period of two (2) years.

9. Limitation of Liability

• Alcyro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or deliverables.
• Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project in question.
• Alcyro is not responsible for any loss of data, revenue, or business opportunities resulting from factors beyond our reasonable control.
• Clients are responsible for maintaining their own backups of all content and data provided to or created during the project.

10. Termination

• Either party may terminate the engagement with 14 days' written notice.
• In the event of termination, the client shall pay for all work completed up to the date of termination.
• The non-refundable deposit is retained by Alcyro regardless of the reason for termination.
• Upon termination, Alcyro will provide the client with all completed deliverables for which payment has been received.
• Alcyro reserves the right to terminate a project immediately if the client engages in abusive behavior, fails to make payments, or breaches these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or the services provided by Alcyro shall be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be submitted to the competent courts of Pakistan.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us: